Customer Service Team Lead

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

Lead with Accountability: 

• Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience, and ensuring seamless coordination across 
• regions during operational transitions.

Mentor for Excellence: 

• Provide real-time coaching and feedback, ensuring your team's actions align with our high standards and effectively manage cross-cultural teams for optimized collaboration across multiple regions.

Talent Acquisition and Development: 

• Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation. Facilitate training and knowledge transfer for teams adapting to new workflows and responsibilities.

Champion of Change: 

• Lead by example in adopting transformation initiatives and fostering a culture of positive change. Guide the team through a successful migration process, addressing any challenges and ensuring all goals are met.
• Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality by standardizing processes and ensuring the smooth integration of systems and operations post-migration.

Stakeholder Management: 

• Act as the primary point of contact for internal and external stakeholders, ensuring clear, timely communication throughout the migration process and aligning teams across regions. Keep key stakeholders informed on progress, challenges, and successes, ensuring their buy-in and support.

Cross-Functional Collaboration:

• Work seamlessly with internal partners in engineering, planning, and sales to ensure comprehensive customer support, and effectively manage relationships between teams across different geographical regions.

Requirements:

• Strong verbal and written communication skills
• Excellent problem-solving abilities
• Leadership experience in large, multi-layered teams
• Effective collaboration across all organizational levels