Customer Service Specialist

Our client operates in the Telecoms Equipment Semiconductors Industry, with its headquarters rooted strongly in the United States. It has branches spread to more than 30 countries, providing employment to more than 45,000 people all over the world. They fall in the Fortune 500 Companies. Their core business is designing and manufacturing semiconductors. They believe in driving digital transformation.

Responsibilities:

• To handle order confirmation and liaising on urgent shipments.
• Review of Order deviation to optimize customer’s orders confirmation.
• Setting up Allocation bucket provided by PM in SAP System when demand exceed capacity
• Analyze Demand situation and steer Product Line planning.
• Analysis and prepare 3 months Rolling Forecast for raw material preparation.
• Ensure timely loading for FE wafers, Structured panels and BE per capacity.
• Follow up on Production Loadings (FE/Structured panels/BE) to ensure parts are put to stock timely.
• Liaise with production on critical parts pull in / push out.
• Meet Inventory Target and manage obsolete/slow moving stock
• Ensure Optimum stock level in factory (FG, Wafers, structured panels)
• Maintenance of Master Data and ensure Data Quality in SAP.
• To be equipped with the necessary soft and hard skills (i.e.: Attending related courses)
• To proactively set up review meetings with reporting manager to ensure career development plan is aligned and is a common goal.
• To establish proper succession planning steps for the next level to take over current job scope
• To assist the team per Quality Quarantine procedure to block out the affected bad lots before shipment.

Requirements:

• Education: Diploma / Degree in Logistics, or, Supply Chain Management

Experience: 

• Minimum 3 years previous Experience as Planner or Scheduler (Order Fulfilment / Logistic) in Electronics sector

Expectations:

• Candidate must have attributes link to basic order management job (Positive attitude, resourceful, able to communicate with different level and cross functional team, capable to
• handle difficult and demanding customers/situation etc)
• Able to work independently
• Strong in analyzing information and data
• Firm in character and able to work under stress environment.