Customer Service Specialist

Job Summary:

• Customer Service specialist plays a pivotal role in bridging the customers/sales and the plant to drive customer service excellence. The incumbent is responsible for accurate and timely transactions relating to the order fulfilment (order to bill) process, in line procedures and policies. 
• This position reports directly to the Senior Customer Service Manager and will work from our Singapore office.

Responsibilities:

Sales Order Entry & Order Maintenance:

• Ensure orders are completely in line with quotation, Special Price Application and Order Policy prior processing in SAP System.
• Process orders via SAP and BPCS timely to meet customer request date.
• Ensure accuracy of shipping documents for export including Delivery Note, Packing List, Proof of Delivery, Invoices, etc.
• Coordinate and expedite orders by liaising with appropriate parties to fulfil orders to meet On-Time Delivery

Recordkeeping:

• Update order records/data in systems accurately within the order fulfilment process.
• Ensure proper dissemination and filing of documentation for record audit, traceability and sharing.

Pricing:

• Provide product pricing/margin analysis to the management team for pricing proposal and drive the special pricing approval process

Reporting:

• Regular backlog review and overdue backlog clean up to reduce past due ratio.
• Assist in daily/weekly/monthly and ad-hoc reports with accuracy and within timeline

Maintain customer complaints record in systems:

• Expedite and follow-up with Quality Assurance for complaint closure with corrective action report within timeline
• Other tasks assigned by Supervisor and Manager.

Requirements:

• Education-Diploma or Degree education with business background is preferred
• Background -Minimum 3 years relevant experience in the field of customer service, order fulfilment, logistics, or supply chain, preferably in multinational companies

Competencies:

• Familiarity with SAP system or other Enterprise Resource Planning system is an advantage
• Good knowledge of Microsoft Office
• Pro-active, systematic, problem-solving skills and strong follow-through
• Good communication in English preferred.
• Ability to multitask and work in fast-paced environment