Customer Service and Logistics Manager

Our client vision is to be the world’s best performing snacks-led powerhouse, unleashing the full potential of their differentiated brands.

Powered by their strategy to Differentiate, Drive & Deliver, they are a leading company in global snacking, international cereal and noodles, and North America frozen foods, with iconic, world-class brands and strong underlying growth momentum and profitability.

Our client purpose is to create better days and a place at the table for everyone through their trusted foods brands.

As part of this purpose, they are committed to advancing sustainable & equitable access to food by creating Better Days for 4 billion people by the end of 2030.

Reponsibilities:

• Manage correct inventory holding at factory mother warehouses and manage end to end VAS activities of kitting, bundling and other product customization with delivery on time and within budget. 
• Manage primary stock movements from plan t to C&FA’s to meet the demand basis sales estimates.
• Ensure the multiple warehouse locations are serviced adequately to meet the demand including for exports markets. 
• Integrate and upgrade work systems in contemporary technological landscape. 
• Manage the Quality Audits at the WH to meet Standards. 
• Making sure that the CFA/3PL adhere to the EHS requirements. 
• Manage the 3PL contracts at all Plants/Warehouses for the Logistics Operations. 
• Managing complexities of LIFO and FIFO arising due to promotions, new product launches. 
• Monitor finished goods inventories to meet the overall CWC objectives. 
• Manage the distribution function and provide support for annual budgeting exercise for distribution
• Negotiate and finalize contract for freight rates for primary and secondary distribution and with C&FA for fixed payment. 
• Ensure that we are meeting the ZBB targets. 
• Identifying cost reduction opportunities by developing new transporters, altern ate & cost effective modes of transport, optimizing warehouse space. 
• Manage the CFAs to ensure compliance to company policies and guidelines an d reports exceptions (if any). 
• Monitor slow and non-moving stocks at CFA locations, update the sales team regularly, and plan to salvage the ageing stocks to avoid potential write-o ffs due to expiry of products and short dated stocks. 
• Monitor actual distribution cost and FG inventories. Analyze variances and report exceptions. 
• Manage planning and distribution network optimization and long -term capacity planning for production as well as warehousing and distribution. 
• Manage regulatory requirements.
• Support the business on new product launches. 
• Conduct the evaluation process for transporters and C&FAs and provide the feedback for continuous improvements. 
• Manage and develop the people in the logistics team and the CFA teams by identifying gaps and by ensuring their participation in training and development programs to overcome these gaps. 
• Together with the Operations Manager to Support the Innovation Process to deliver SC solutions for NPD at all co-packers and the manufacturers where contract obligations are set. 
• Customer Service ethos developed and implemented. 
• Customer service performance managed. 
• Corporate reputation managed. 
• Legislative compliance ensured. 
• Stock risk managed. 
• SOP/IBP in place and adhered to. 
• Daily, weekly and monthly reports compiled. 
• Team performance optimized.

Requirements:

Preferred Education, Skill & Experience:

• Engineering with postgraduate qualification in Operations Management. 
• Min 10 years’ experience in supply planning, customers service, warehousing and logistics area.
• Good Negotiation skills, analytical skills and flair for numbers are requisites. Interpersonal skills to work across functions.
• A mind creative enough to identify and recommend corrective actions is a desirable. 
• People Management experience. 

Sufficient / in depth, knowledge of:

• Computer literacy including good command on Microsoft Office Suite.
• SAP.
• Six sigma or LEAN manufacturing.