Customer Service

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

• Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.
• Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.
• Collaborate with internal teams (e.g., sales, procurement, warehouse) to align on order priorities and address customer needs.
• Monitor and manage inventory levels to support order fulfilment while minimizing disruptions.
• Maintain and update order documentation in ERP systems and ensure compliance with company policies.
• Analyse and report on order metrics and KPIs to identify areas for improvement in the process.

Requirements:

• Proven experience in order management, logistics, transportation, or distribution roles.
• Strong understanding of supply chain processes and customer service principles.
• Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office applications.
• Excellent organizational and problem-solving skills, with keen attention to detail.
• Ability to communicate effectively in English, both written and verbal.
• A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.
• Experience in managing international orders and coordinating with global supply chains.
• Knowledge of transportation regulations and customs procedures is a plus.
• German B2 required.