Customer Service

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

• Be the primary interface on a day-to-day basis with direct account responsibility for customers.
• Carry out contract reviews on orders/schedules and process in the SAP system.
• Progress/expedite orders as requested.
• Process request for quotations.
• Process customer returns.
• Investigate credit and debit requests and queries to issue credit/debit as necessary.
• Have regular reviews with your account base to discuss OTD, backlog and other general support issues.
• Review, action and issue all relevant order related reports.
• Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.
• Proactively perform quote follow up.

Requirements:

• Customer Care experience minimum 2-3 years
• Fluency in English and German (at least B2 level)
• Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage
• Good time management and ability to prioritize tasks
• A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
• Multitasking out of the box thinker with a positive attitude, able to listen and being patient
• Problem solving skills as well as negotiating skills are necessary to succeed
• Success-oriented, open-minded, organized, resilient even in stressful situations
• Ability to work on a hybrid model (office is located in Kraków)