Customer Quality Engineer (CQE)

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

• Serve as the main contact for customer complaints and quality issues—coordinate root cause analysis and corrective actions (8D, CAPA), ensuring robust and timely responses.
• Monitor complaint trends, DPPM, COPQ, warranty returns, and initiate improvement initiatives when necessary
• Investigate internal and supplier quality issues; lead supplier audits, performance evaluations, process audits, and enforce corrective measures
• Review customer contracts and quality requirements (PPM targets, FAI demands, Q-certifications); communicate deviations and ensure alignment across internal teams. 
• Conduct onsite visits to customer plants and supplier locations for quality discussions, complaint containment, and relationship building

Requirements:

• Must have experience in the automotive industry (Tier 1 or Tier 2).
• Familiarity with quality management for connectors, harnesses, and cable products is preferred (but not mandatory).
• Approximately 5 years, ideally under 30 years of age, with growth potential.
• Familiarity with customer quality complaint handling processes.
• Proficiency in quality tools (e.g., 8D, 5 Whys, FMEA).
• Preference will be given to candidates with AQE/PQE experience.
• Working proficiency in English is a plus.
• Associate degree or higher; a bachelor's degree is preferred.