Customer Quality Engineer

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

• Quality point of contact for assigned Southeast Asia customer accounts.
• Provide the Voice of the Customer feedback to product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.
• Manages Quality / Reliability interactions with the customer, including regular communication and escalations. 
• Provides technical support in evaluating products from a quality and reliability standpoint.
• Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, Company PPM, cost of poor quality and drive timely resolution.
• Influences without authority in efforts to achieve 5D/8D response time within 10 business days or less. 
• Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within company. 
• Carries out the customer quality improvement strategy.
• Ensures compliance to company quality policies and procedures related to customer requirements.
• Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
• Partners with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap as well as resolving problems in a timely manner.
• Regularly conducts reviews with key customers regarding DNDs quality & delivery performance.
• Drives systemic corrective action and continual improvement for customers through training and implementation and use an array of quality improvement tools.
• Regularly reports to management on the overall performance and effectiveness of the assigned strategic customer account.
• Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a company facility or at a sub-tier supplier. 
• Supports the MRB team functions for disposition of non-conforming products.
• Visit local customers and travel within Southeast Asia to customer locations to review company product and application as it is being used by the customer and to foster productive working relationships.
• Conduct audits at manufacturing sites and attend to customer audits. 
• Work with DC, Planner, Sales & CCP on block stock & RMA return.
• Coordinate onsite sorting at customer site with Sales, Planner & CCP.
• Coordinate RMA request & return with manufacturing. 

Requirements:

• Bachelor Degree in Engineering with technical focus.
• 5+ years minimum quality assurance experience working in a global capacity.
• Preferred customer quality experience in the electronics industry.
• Demonstrated ability to lead teams, forge strong internal relationships, and drive transformation globally.
• Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).
• Experienced in the use of Lean, Six Sigma, Kaizen, 8D and other advanced statistical methods including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.
• Possesses strong leadership skills and executive level presence.
• Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.
• Strong interpersonal, organization, and project management skills.
• Ability to prioritize responsibilities in a fast-paced work environment.
• May require travel to customers and other company locations, including overnight and multi-day trips.
• Experience in core processes such as stamping, molding, plating and assembly preferred