Customer Care Manager

Responsibilities:

• Analyse the technical complaints of the vehicle in the field visits.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet-based warranty.
• Ensure implementation of service processes at channel partners.
• Joint Investigation along with vendors.
• Development of secondary channel.
• Feedback on companies as well as competitors’ products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Manging service guarantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basics.
• Monthly visits to customer and update M Response data

Requirements:

• Technical knowledge of BS6 Products
• Exp. in Commercial Vehicle Segment
• Exp. in Dealership Management/Field Service Management