Core Operations Manager

Our client is a leading telecommunications and digital connectivity provider with a strong presence across Sub-Saharan Africa, serving millions of customers across multiple markets. The company delivers affordable, reliable, and innovative mobile and digital solutions that enable seamless connectivity for individuals and businesses. Guided by a customer-centric approach, it focuses on innovation, operational excellence, and expanding access to high-quality network services and digital offerings. With a diverse workforce and entrepreneurial culture, the organization is committed to developing talent, empowering communities, and driving socio-economic growth. Headquartered internationally, it emphasizes transparency, sustainability, and long-term growth, making it a prominent player in Africa’s telecommunications industry.

Responsibilities:

• Core Network Operations: Manage and monitor the day-to-day operations of the core network elements, including MSC (Mobile Switching Center), GGSN/SGSN, EPC (Evolved Packet Core), and IMS (IP Multimedia Subsystem), to ensure high availability and quality of service.
• Performance Optimization: Regularly assess and optimize network performance. Work with network engineers to analyze key performance indicators (KPIs) and implement improvements to enhance network reliability and efficiency.
• Troubleshooting & Incident Management: Lead the troubleshooting of core network issues, coordinating with technical teams to resolve incidents quickly and minimize service disruption.
• Capacity Planning: Monitor and analyze traffic patterns to ensure that core network capacity meets current and projected demands. 
• Propose and implement capacity expansion plans as needed.
• Vendor Coordination: Coordinate with external vendors for the maintenance, upgrades, and support of core network equipment. 
• Ensure that vendor service level agreements (SLAs) are met and that any issues are escalated and resolved efficiently.
• Project Implementation: Support the implementation of network projects, including network upgrades, technology rollouts (e.g., 4G/5G), and new service introductions. Collaborate with project managers and other stakeholders to ensure successful project delivery.
• Network Security & Compliance: Ensure compliance with security protocols and regulatory standards, safeguarding the core network against cyber threats and maintaining data integrity.
• Reporting & Documentation: Maintain accurate documentation of core network architecture, configurations, and changes. Prepare regular reports on network performance, incidents, and capacity planning.
• Continuous Improvement: Identify and recommend new technologies, tools, and practices to enhance core network operations and stay current with industry standards.

Requirements:

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
• Professional certifications such as CCNA, CCNP, or certifications specific to mobile core network technologies.
• 8+ years of experience in telecommunications, with a focus on core network management in a mobile operator setting.
• Proven experience with troubleshooting and incident resolution within mobile core networks.
• Experience with 5G core network components and technologies.
• Project management experience or certifications (e.g., PMP, …).
• In-depth knowledge of core network architecture and protocols, including GSM, UMTS, LTE, IMS, and EPC.
• Strong understanding of core network protocols such as SIP, Diameter, GTP, and IP routing.
• Familiarity with network monitoring and management tools.
• Knowledge of network security and compliance regulations.
• Good communication and teamwork skills, with the ability to work across multiple teams and coordinate with vendors.
• Strong organizational and project management skills, with the ability to prioritize tasks effectively.
• Strong analytical and problem-solving skills for rapid issue resolutions.
• Attention to detail with a proactive approach to identifying and addressing network issues.
• Ability to work well in a fast-paced, dynamic environment.
• Strong sense of responsibility and commitment to service quality.