C

Core Operations Manager

Kinshasa Democratic Republic of the Congo

8 days ago


Years of Experience

9 - 10 years

Workplace Type

On-site

Seniority Type

Manager

Industry

Telecommunications


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Skills

Quality TestingCore OperationsCCNAUMTSIMS

Contact our TA to know more about the job

Chintan Varia

Talent Advocate at WhiteCrow


Description

About our client

Our client is a leading telecommunications and digital connectivity provider with a strong presence across Sub-Saharan Africa, serving millions of customers across multiple markets. The company delivers affordable, reliable, and innovative mobile and digital solutions that enable seamless connectivity for individuals and businesses. Guided by a customer-centric approach, it focuses on innovation, operational excellence, and expanding access to high-quality network services and digital offerings. With a diverse workforce and entrepreneurial culture, the organization is committed to developing talent, empowering communities, and driving socio-economic growth. Headquartered internationally, it emphasizes transparency, sustainability, and long-term growth, making it a prominent player in Africa’s telecommunications industry.


Job description

Responsibilities:


  • Core Network Operations: Manage and monitor the day-to-day operations of the core network elements, including MSC (Mobile Switching Center), GGSN/SGSN, EPC (Evolved Packet Core), and IMS (IP Multimedia Subsystem), to ensure high availability and quality of service.
  • Performance Optimization: Regularly assess and optimize network performance. Work with network engineers to analyze key performance indicators (KPIs) and implement improvements to enhance network reliability and efficiency.
  • Troubleshooting & Incident Management: Lead the troubleshooting of core network issues, coordinating with technical teams to resolve incidents quickly and minimize service disruption.
  • Capacity Planning: Monitor and analyze traffic patterns to ensure that core network capacity meets current and projected demands. 
  • Propose and implement capacity expansion plans as needed.
  • Vendor Coordination: Coordinate with external vendors for the maintenance, upgrades, and support of core network equipment. 
  • Ensure that vendor service level agreements (SLAs) are met and that any issues are escalated and resolved efficiently.
  • Project Implementation: Support the implementation of network projects, including network upgrades, technology rollouts (e.g., 4G/5G), and new service introductions. Collaborate with project managers and other stakeholders to ensure successful project delivery.
  • Network Security & Compliance: Ensure compliance with security protocols and regulatory standards, safeguarding the core network against cyber threats and maintaining data integrity.
  • Reporting & Documentation: Maintain accurate documentation of core network architecture, configurations, and changes. Prepare regular reports on network performance, incidents, and capacity planning.
  • Continuous Improvement: Identify and recommend new technologies, tools, and practices to enhance core network operations and stay current with industry standards.


Requirements:


  • Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
  • Professional certifications such as CCNA, CCNP, or certifications specific to mobile core network technologies.
  • 8+ years of experience in telecommunications, with a focus on core network management in a mobile operator setting.
  • Proven experience with troubleshooting and incident resolution within mobile core networks.
  • Experience with 5G core network components and technologies.
  • Project management experience or certifications (e.g., PMP, …).
  • In-depth knowledge of core network architecture and protocols, including GSM, UMTS, LTE, IMS, and EPC.
  • Strong understanding of core network protocols such as SIP, Diameter, GTP, and IP routing.
  • Familiarity with network monitoring and management tools.
  • Knowledge of network security and compliance regulations.
  • Good communication and teamwork skills, with the ability to work across multiple teams and coordinate with vendors.
  • Strong organizational and project management skills, with the ability to prioritize tasks effectively.
  • Strong analytical and problem-solving skills for rapid issue resolutions.
  • Attention to detail with a proactive approach to identifying and addressing network issues.
  • Ability to work well in a fast-paced, dynamic environment.
  • Strong sense of responsibility and commitment to service quality.

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Contact our TA to know more about the job

Chintan Varia

Talent Advocate at WhiteCrow


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