Client Advisor - Luxury Retail Fashion

Our client is a symbol of crafting excellence, creativity and uniqueness, they continue to inspire individuality by redefining the values of mastery and emotional beauty that are deeply intertwined with its roots as the most established Italian Maison de Couture.

They have re-signified their iconic codes by leveraging its unrivaled brand heritage. The collections include haute couture, women’s and men’s ready-to-wear, accessories, eyewear. They blend legacy and currency, placing people unconditionally at the centre.

Responsibilities:

• Develops store business through excellent clienteling and KPIs performance (conversion rate, cross selling, AVT, upselling, strategic zoning).  
• Offer and excellent level couture service at all times across all categories.  
• Mentors other client advisors on journey and KPI improvement and is a key teamplayer  
• Foster sales in partnership and OTO appointment routine.  
• Naturally integrates digital tools in selling and clienteling activities.  

Requirements:

• Has a proven selling and clienteling skills.  
• Has a collaborative mindset.  
• Has excellent communication and story telling skills.  
• Is able to sell all categories.  
• Strong product knowledge to support the team in product maintenance, replenishment, display.  
• Is a contributor to the correct operations of the store.
• Ion Store: Senior Client Advisor / MBS Store: Client Advisor