Client Advisor - Luxury Fashion Retail

Our client is a symbol of crafting excellence, creativity and uniqueness, they continue to inspire individuality by redefining the values of mastery and emotional beauty that are deeply intertwined with its roots as the most established Italian Maison de Couture.

They have re-signified their iconic codes by leveraging its unrivaled brand heritage. The collections include haute couture, women’s and men’s ready-to-wear, accessories, eyewear. They blend legacy and currency, placing people unconditionally at the centre.

Responsibilities:

• Executive business strategy set by the store manager to deliver business results and targets on clienteling and performance KPIs.
• He/she is the role model and mentor for the team in how to boost and improve:
• The delivery of a couture service, strategic zoning encouraging sales in partnership and OTO appointment routine.
• A colleague centric mindset and a fluid client journey across categories.
• Conversion rate, cross selling, AVT, upselling
• Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine.
• Ensure suitable product knowledge engaging all team members in training through morning briefs and products brief planning.
• Has a key role in coaching team members to develop their skills in selling techniques and Clienteling, and support store manager in identifying appropriate career paths for every individual.
• Perform effective and motivating Monthly touch bases.
• Capable of being an agent of change with and impeccable colleague team player approach.

Requirements:

• Has effective management and coaching skills, is able to follow up on results, identify, opportunities, motivate people to go beyond their comfort zone and go the extra-mile.
• Communicate transparently and effectively.
• Very good understanding of performance KPIs and ability to implement action plan to improve them.
• Has excellent product and story telling knowledge.