Client Advisor

Our client is the organization that brought about a paradigm shift in the Indian watch market by introducing futuristic quartz technology paired with international styling. Today, they are the fifth-largest integrated, own-brand watch manufacturer in the world.

By presenting quartz watches with a global aesthetic, our client transformed the Indian market. They have sold 150 million watches worldwide and now manufacture over 15 million watches annually.

Supported by more than 6,000 employees, two exclusive design studios for watch and jewelry design, and ten manufacturing units, our client continues to grow—setting new standards in innovation and quality and earning admiration worldwide.

Responsibilities:

• Engage with potential customers on frequent basis to maintain relationship and generate opportunities for sale.
• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment.
• Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes.
• Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.
• Manage customer queries and complaints as per the company guidelines.

Requirements:

• 2–4 years of retail sales experience, preferably in luxury retail, jewellery, fashion, watches, or premium lifestyle brands, with strong customer engagement and sales skills.
• Proven ability to achieve sales targets by understanding customer needs, recommending suitable products, and delivering an exceptional end-to-end shopping experience.
• Experience in retail store operations, including stock management, visual merchandising, inventory control, billing, and adherence to store SOPs.
• Strong customer service and relationship management skills, with the ability to handle customer queries, resolve complaints, and build long-term customer relationships while maintaining high service standards. 
• A Bachelor's degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.