Client Advisor

Our client is a leading player in the lifestyle and consumer products industry, recognized for redefining the watch segment in India through innovation, contemporary design, and cutting-edge technology. Over the years, they have built a strong global presence, with millions of products sold across international markets and a reputation for delivering quality and style.

With a workforce of over 6,000 professionals, dedicated design capabilities, and multiple manufacturing facilities, our client continues to set industry benchmarks through innovation, operational excellence, and a customer-centric approach, making it one of the most respected names in its category.

Responsibilities:

• Engage with potential customers on frequent basis to maintain relationship and generate opportunities for sale.
• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment.
• Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes.
• Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.
• Manage customer queries and complaints as per the company guidelines.

Requirements:

• 2–4 years of retail sales experience, preferably in luxury retail, jewellery, fashion, watches, or premium lifestyle brands, with strong customer engagement and sales skills.
• Proven ability to achieve sales targets by understanding customer needs, recommending suitable products, and delivering an exceptional end-to-end shopping experience.
• Experience in retail store operations, including stock management, visual merchandising, inventory control, billing, and adherence to store SOPs.
• Strong customer service and relationship management skills, with the ability to handle customer queries, resolve complaints, and build long-term customer relationships while maintaining high service standards. 
• A Bachelor's degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.