Boutique Head

Our client is a leading player in the lifestyle and consumer products industry, recognized for redefining the watch segment in India through innovation, contemporary design, and cutting-edge technology. Over the years, they have built a strong global presence, with millions of products sold across international markets and a reputation for delivering quality and style.

With a workforce of over 6,000 professionals, dedicated design capabilities, and multiple manufacturing facilities, our client continues to set industry benchmarks through innovation, operational excellence, and a customer-centric approach, making it one of the most respected names in its category.

Responsibilities:

• Develop and seek approval on the manpower norms for the store with the ABM
• Develop and implement reporting & review mechanisms to track operational performance and ensure course correction
• Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met
• Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed
• Conduct training need analysis in the store and nominate staff to undergo re-training when required

Requirements:

• 8–10 years of luxury retail experience, including 4–5 years in a Store Manager or equivalent leadership role, with a proven track record of achieving sales and business targets.
• Strong experience in driving store operations, including sales planning, inventory management, visual merchandising, compliance, financial controls, and overall store profitability.
• Proven leadership and people management skills, with experience in hiring, coaching, training, performance management, succession planning, and leading high-performing retail teams.
• Excellent customer relationship and stakeholder management skills, with the ability to handle VIP customers, resolve escalations, execute customer engagement initiatives, and collaborate effectively with cross-functional teams. 
• A Bachelor's degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.