AVP/VP - Remittances/Cash Management

Responsibilities:

• Lead the Remittance Team in Malaysia Hub to ensure the highest processing standards are consistently attained. 
• Plan, review, organize and supervise the functioning of Remittance processing – daily activities, management of volumes and transaction processing, hiring, and training of resources etc.
• Process and/or approve Remittance requests with accuracy and within established SLA in compliance with regulatory laws, internal policy and procedures.
• Ensure all SLA’s / KPI’s as agreed with the Singapore team are duly met and active steps taken to ensure consistency in delivery.
• Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.
• Implement and maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests. 
• Ensure all operations managed by the team are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.
• Ensure escalations are raised to the Singapore team on a timely basis, as required.
• Manage the key operational risk indicators of the team and maintain within acceptable levels.
• Ensure any complaints and queries from the Singapore team (including from Business Units) are handled on a timely basis without recurrence.
• Review all People aspects of the team – optimally trained, motivated team who can deliver as per SLA requirements. Provide guidance to staff as required on all technical and non-technical requirements, as needed
• Participate in projects and discussions with the Singapore team, as required.
• Strong commitment and drive to Eliminate, Simplify and Automate process. 
• Other tasks as directed by Department Head.

Requirements:

• Bachelor’s degree/ Diploma holder
• At least 5 years relevant experience.
• Good knowledge of Inward/Outward Remittance .
• Able to multi-task and work under tight deadlines.
• Sound judgement and initiative. 
• Good analytical and problem solving skills. 
• Able to work with minimal supervision and a team player. 
• Good communication and interpersonal skills.
• Able to work independently and in a team. 
• Excellent interpersonal and communication skills.
• Proficient computer skills. Those with working experience with Excel VBA, Macros will have an added advantage.
• Must be able to work on public holidays, when required.