AVP - End User Computing (EUC)

Responsibilities:

Administrative Leadership:

• Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management.
• Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.
• Support the advancement of staff competencies through the creation of development plans. 
• Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed. 
• Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided. Such an environment may include attendance at regional or national conferences staff members as appropriate.
• Provide general technical assistance, consulting, and direction to staff. Identify training needs and assist in developing training plans.
• Assist in development, modification, review and maintenance of procedures and operations guide.

Technical Leadership:

• Coordinate the review and ongoing management of the Deskside support team.
• Understand business needs and processes. 
• Lead the assessment, justification, implementation, and integration of end point technologies including laptops, mobile devices and related devices and technologies. 
• Coordinate and support Temasek key events held onsite or offsite. Engage stakeholders to understand business requirements and ensure smooth execution of events. 
• Support technology adoption of Temasek initiatives including Cloud-Infra and Application teams, supporting and performing tests. 
• Accountable for maintenance of end point devices. Ensure that all end point systems stay up-to-date and compliant with updates and security patches.  
• Determine and identify opportunities for system improvement. Provide response to system hardware and operating system software problems as necessary. 
• Facilitate and maintain relationships between vendors, assist in reviewing of contracts.

Project Management:

• Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team.
• Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new technology implementations.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 10 years’ experience. Minimum 5 years in a team managerial experience
• Lead and mentoring of Deskside team, to provide L1 and L2 support to users
• Lead cross function team in rolling out end point related projects, in coordinating with involved vendors. 
• Lead cross function team in participating of customer’s major event/meeting from preparation, dry-run sessions to the completion of the actual event/meeting. 

Other Skills, Knowledge, Abilities: 

• Experience in Microsoft technologies including M365, Windows
• Ability to discuss technical issues effectively with technical professionals as well as non-technical users.
• Strong understanding of the technology lifecycle and development methodologies.
• Excellent communication, problem-solving and organizational abilities.
• Ability to work independently and be result oriented.
• Strong analytical skills to include the understanding and documentation of business/clinical processes and the ability to identify opportunities to improve processes through technology.
• Excellent communication skills in both written and verbal presentation.
• Demonstrates effective communication with senior management, stakeholders and vendors.
• Ability to work well with people from different disciplines with varying degrees of technical experience.
• Ability to provide leadership and promote teamwork.
• Ability to manage project implementation teams and individuals and monitor the deliverables of each team to ensure milestone completion.
• Demonstrates ability to mentor staff and assist them in attaining desired results based on individual goals and objectives.
• Effective interpersonal skills.
• Oversee the support of Customer location.
• Drive the cross functional teams to ensure a smooth delivery of customer’s major events or meetings.
• Facilitate and maintain relationships between vendors, assist in reviewing of contracts.
• Oversee, plan, lead, coordinate, and collaborate with external partners, to lead projects through the appropriate phases of implementation and support throughout the cross functional team.
• Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer’s new EUC initiatives.