AVP Delivery Infrastructure

Responsibilities:

• Manage and mentor a team of network engineers to provide daily operational network technical support
• Manage network-related projects from initiation to implementation as well as getting project signoffs from Customer’s stakeholders for project closure
• Manage Customer’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors and/or service providers
• Ensure full compliance with SLAs, IT policies and audit requirements, and provide support to all audit activities
• Provide cross-functional support to other business units whenever a need arises
• Oversee all aspects of network service delivery including but not limited to maintenance of network design, architecture and security, network device/service availability, configuration, capacity, patch management and problem management, technology refresh etc.

Manage the following technologies:

• Cisco routing and switching
• Cisco SD-WAN and Cisco ISE
• Zscaler
• Firewall – Palo Alto
• Cisco Wireless
• Act as escalation point and lead on any network-related incident triage call together with internal stakeholders, customers, and external vendors/service providers
• Participate in planning, design, preparation, and network implementation for supporting Customer’s major events
• Work closely with third party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives.

Requirements:

• Degree holder
• 13 years of experience in managing network operations including stakeholder management
• Experience in previous roles of similar capacity in a client-servicing environment, handling enterprise network routing, switching and wireless technology
• Proficient in Cisco SD-WAN/ISE
• Proficient in Palo Alto