Application Maintenance / Production Support (L3) – Core Banking

Responsibilities:

• Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope
• Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues
• Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality
• Develop, Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
• Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation
• Contribute to improvement initiatives relating to methods, tools, people, architecture, project management and governance

Requirements:

• At least 6 years’ experience in relevant Banking / Information Technology
• Proficient in IBM AS400 platform, RPG, CL programming, ALDON • Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE
• Well-versed in-service management/production support
• Knowledge of Silverlake’s banking software suite
• Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous although not mandatory
• Pro-active in contributing to your teams’ technical knowledge, by identifying training needs or requirements for yourself individually and for the team
• Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members
• Proactive team member who communicates effectively and professionally with both internal and external customers
• Identify ideas to improve system performance and impact availability
• Make good technical decisions that provide solutions to business challenges in core banking
• Possess strong problem solving and decision-making skills while exercising good judgment
• Leverage analytical and problem-solving skills to translate functional specifications into technological solutions
• Multi-task and change from one task to another without loss of efficiency or composure
• Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements