AMEA GBS Operational Excellence Lead

Our client vision is to be the world’s best performing snacks-led powerhouse, unleashing the full potential of their differentiated brands.

Powered by their strategy to Differentiate, Drive & Deliver, they are a leading company in global snacking, international cereal and noodles, and North America frozen foods, with iconic, world-class brands and strong underlying growth momentum and profitability.

Our client purpose is to create better days and a place at the table for everyone through their trusted foods brands.

As part of this purpose, they are committed to advancing sustainable & equitable access to food by creating Better Days for 4 billion people by the end of 2030.

Responsibilities:

• Standard ways of working and governance discipline across GBS operations
• Responsible for delivering digital solutions for GBS and driving automation, process intelligence, and analytics through organization
• Own the platform architecture for GBS digital capabilities in process intelligence, automation and analytics to set GBS up for future growth and maturity across technologies
• Governance of technology budget, roadmap, and metrics/measurement of digital tools in collaboration with operational results and future value stream identification
• Digital creators through GBS to make digital ways of working a part of our DNA & designing a coaching program to educate analysts on digital opportunities and personal growth
• Delivering on CI and/or digital projects and initiatives & executing change management to ensure success
• Having a global, external focus for GBS and challenging the organization to deliver value, while benchmarking against peers and industry enablers
• Engage GBS leaders in the future of digital & educate on future opportunities through stakeholder engagement

Requirements:

• Desired: Bachelor's degree in business, IT, engineering, or related field.
• Minimum of 8-10 years of relevant experience in shared service operations with focus on delivering value realization through continuous improvement.
• Experience as part of / interacting with outsourced operations teams
• Working operational knowledge of one or more GBS functional domains (RTR, PTP, OTC in particular)
• Proven hands-on experience on implementation of CI / productivity initiatives
• Active experience of working across globally matrixed organizational constructs
• Strong interpersonal and communications skills (both written and verbal) across levels of the organization
• Strong analytical and problem-solving skills – effectively evaluates information/data to make decisions; able to pin-point and resolve problems at the source; anticipates obstacles and develops plans to resolve