Account Manager - Solution Centre Specialist

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

• The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business.
• The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.
• Be the face and voice of client to drive company growth by delivering an Extraordinary Customer Experience.
• Make it easy for customers to do business
• Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries.
• Identify opportunities to generate new business and organic revenue growth.
• Create a favourable impression and sell the brand to strengthen our positioning with customers A Day in the Life of a Solution Consultant:
• Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.
• Sells the value propositions of products and services.
• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
• Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
• Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
• Work with franchised distributors to provide quotations and order fulfillment.
• Promote portfolio of products to drive revenue.
• Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on.
• Sells the value propositions of products and services.
• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
• Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
• Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
• Work with franchised distributors to provide quotations and order fulfillment.

Requirements:

• Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback
• Strong verbal, written, and presentation skills.
• Proven ability to initiate, organize, and complete multiple tasks in a timely manner.
• Demonstrates ability to share creative and new ideas.
• Consultative selling experience desired.
• Relevant product or industry experience a plus.
• Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.
• A passion for serving customers.

Education:

• Bachelor’s technical or business degree preferred or equivalent experience