Account Manager

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Role Description:

• The Account Manager will be responsible for driving sales growth and managing customer relationships for the Industrial & Commercial Transportation (ICT) Business Unit in West India. The role focuses on developing strong relationships with existing and new OEM and Tier-1 customers, identifying new business opportunities, increasing market share and ensuring customer satisfaction.
• The Account Manager will work closely with cross-functional teams to support customers from concept development through production.
• The Account Manager, West India – ICT Business Unit will be responsible for driving business growth and customer engagement in alignment with our client SET Methodology – Strategy, Execution, and Talent.

Responsibilities:

Strategy

• Develop and maintain strong long-term relationships with OEM and Tier-1 customers across the region.
• Understand customer roadmaps, market trends and industry developments to identify growth opportunities.
• Create and execute account strategies that support our client business objectives.
• Identify new customers, applications and programs that can drive growth.
• Increase our client market share through product spec-in, product conversion and competitive replacement opportunities.
• Promote our client proposition and strengthen brand presence within customer organizations.
• Monitor competitor activities and provide market intelligence to support business decisions.
• Support value engineering and cost optimization initiatives that create mutual benefit for customers and our client .

Execution

• Achieve assigned sales, revenue and growth targets.
• Develop and maintain a strong opportunity pipeline and ensure timely conversion of opportunities.
• Manage customer opportunities from concept stage through production launch.
• Prepare accurate sales forecasts and support business planning activities.
• Lead commercial discussions including pricing, negotiations and agreement execution.
• Coordinate with Engineering, Product Management, Operations, Supply Chain and Customer Service teams to ensure customer requirement are fulfilled.
• Drive timely collection of receivables and support healthy financial performance.
• Prepare and maintain account plans for key customers.
• Ensure accurate reporting and opportunity management through Salesforce (SFDC).
• Deliver an exceptional customer experience through proactive engagement.

Talent

• Build strong working relationships across regional and global teams.
• Collaborate effectively with cross-functional stakeholders to achieve business objectives.
• Share customer insights and market knowledge with internal teams to support strategic decision making.
• Demonstrate our client values through teamwork, accountability, integrity and customer focus.
• Act as a trusted advisor to customers and an effective representative of our client in the market.
• Continuously develop commercial, technical, and industry knowledge to support long-term business growth.

Requirements:

EDUCATION/KNOWLEDGE

• Bachelor's Degree (BE/B.Tech) in Mechanical, Electrical, Electronics, Mechatronics or related Engineering discipline.
• MBA is preferred but not mandatory.
• 3–5 years of experience in Sales, Business Development, Account Management or Application Engineering.
• Experience in the Automotive, Commercial Vehicle, Off-Highway, Industrial Vehicle or Automotive Components industry is preferred.
• Exposure to OEM and Tier-1 customer management will be an advantage.
• Strong commercial understanding and customer-facing experience.
• Knowledge of automotive product development cycles is desirable.
• Familiarity with CRM tools such as Salesforce is preferred.