Technical Delivery Manager (L3 Production Support) - VP2

Responsibilities:

• Act as the focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the applications in scope.
• Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.
• Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and good quality.
• Design appropriate metrics for reporting on key performance and quality indicators.
• Test, maintain and recommend software improvements to ensure strong functionality and optimization.
• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
• Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.
• Contribute to improvement initiatives relating to methods, tools, people,architecture, project management and governance.

Requirements:

• Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous.
• At least 6 years’ experience in relevant Banking applications / Information Technology.
• Proficient in IBM AS400 platform, RPG, COBOL, CL programming.
• Good understanding and experience in of Software Development Life Cycle (SDLC) or AGILE.
• Well-versed in service management or production support’s process flow and cycle.
• Experience leading a small team and providing guidance to junior developers.
• Knowledge of Silverlake’s banking software suite is an added advantage.