Manager, Recovery Agency Attorney Support

Our client operates in the consumer financial services space, focusing on making everyday purchases and essential needs more accessible through flexible financing solutions. They support individuals across their financial journey—from obtaining their first line of credit to managing long-term financial flexibility—by enabling more informed and responsible credit decisions.

Our client has built a vast network that connects consumers with a wide range of small and mid-sized businesses, as well as providers in the health and wellness sector. Through this ecosystem, they play a meaningful role in supporting both customer financial well-being and the growth of businesses that form a critical part of the broader economy

Responsibilities:

• Act as Owners: Lead a project that directly connects with Suppliers and Internal Stakeholders customers every day, impacting our business’operational success and growth.
• Monitor compliance with external site access request (i.e. requestor utilizing personal email address and business group emails, etc.).
• Complete JIRA ticket tracking. Provide on-going JIRA ticket/Power Platform support, and direction to internal/external SharePoint and Power Platform users.
• Relate and Inspire: Cultivate an environment across teams to build strong partnership and have a strong sense of one SYF team
• Ensure appropriate risk for the business – certifying site users and suppliers are familiar with, and understands the importance of following operating instructions, including compliance requirements
• Directly partner with Suppliers to :
• Communicate clearly SYF process expectations, developing action plans relative to identified process deficiencies.
• Support suppliers in addressing controls end to end, conducting root cause analysis and defect closure with suppliers including compliance requirements
• Serve as suppliers’ initial point of contact with respect to projects, SharePoint access, Power Platform workflows and End user testing, technical inquires.
• Project management – initiating, planning, and executing on key business initiatives
• Communicate process results, issues, risks, opportunities, and trends effectively and in a timely manner, to managers/leadership team.

Requirements:

• Ability to work cross-functionally with our internal and external resources to develop project deliverables
• Including hands-on Power Apps development with validated examples of prior builds/solutions
• Excel skills, including VLOOKUP/XLOOKUP, complex formulas, creating and maintaining pivot tables, and the ability to analyze and interpret data to inform decisions.
• SharePoint administration duties
• Hands on experience in Project Management execution, able to handle & Lead multiple projects concurrently