Legal Workflow Specialist

Our client is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.

They help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. They assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. They collaborate with universities to educate students, and support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. They partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking.

Responsibilities:

• Design and deliver onboarding tailored to South African firms, practice groups, and in‑house legal teams.
• Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management
• Create clear, practical training materials, including guides and short videos.
• Engaging in-house legal teams to understand their daily workflows and creating tailored AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.
• Monitor product usage across SA clients and drive increased utilisation, particularly in high‑volume corporate, regulatory, and litigation practices.
• Identify adoption obstacles specific to SA legal environments
• Demonstrate measurable client value, including efficiency gains, quality improvements, risk reduction and consistency.
• Work with customers to understand existing processes and design improved, AI‑supported workflows.
• Configure workflows to align with client preferences, practice‑area needs, and organisational standards.
• Share proven approaches and best practices to support learning across the customer base.
• Represent customer perspectives internally, translating feedback into clear, practical insights.
• Partner with product and development teams to inform future improvements.
• Support testing of new features, focusing on usability, accuracy, and real‑world application.

Requirements:

• Admitted Attorney (LLB required; articles completed).
• 2–5+ years post‑admission
• Exposure to complex legal workflows—corporate, commercial, litigation, regulatory or similar.( advantageous)
• Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training
• Ability to “translate” legal workflows into repeatable, technology‑enabled processes.
• An interest in legal technology and curiosity about how AI can support better legal outcomes
• Excellent relationship‑building, active listening and stakeholder‑management skills.
• Data‑driven mindset with the ability to articulate value and ROI