H

Head, Wholesale Operations Readiness Centre, WORC

Kuala Lumpur Malaysia

a day ago


Years of Experience

10 - 15 years

Workplace Type

On-site

Seniority Type

Senior

Industry

Banking


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Skills

Resource ManagementTest ManagementProject PlanningTrade FinanceChannels Operations

Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


Description

About our client

Our Client operates in the Financial Services Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 15 countries, providing employment to more than 25,000 people all over the world. They fall in the Forbes Global 2000 (2022). Their core business is to offer financial services to its clients, ranging from Investment Banking to Corporate as well as Personal Banking Services.. They are also well known for their Residential Home Loan Business.

Job description

Responsibilities:


  • Lead and manage multiple teams to drive project initiatives and execution
  • Oversees WORC operations and handle escalation cases
  • Work closely with Center of Excellence and Head office in project planning, resource management
  • Gather and understand Business Requirements and Functional Specs/User Story documents
  • Ensure the team provides operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users
  • Provide post-implementation support to operations users
  • Prepare, review and submit management reports as required by the Bank’s Software Development Framework
  • Prepare and submit weekly/biweekly/monthly reports for assurance check
  • Foster a continuous improvement and innovative culture to drive efficiency towards excellence


Requirements:


  • Bachelor’s degree
  • Minimum 10 to 15 years of experience preferably in financial institutions
  • Well-versed in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels operations
  • Have a good knowledge and experience in handling testing or test management life cycle
  • Proficient computer skills
  • Strong analytical skills
  • Strong verbal and written communications skills, including effective presentation skills
  • Experience in managing multiple teams
  • Able to take ownership of issues and take them to closure
  • Strong stakeholder management skills across various disciplines and levels
  • Mature individual with strong leadership, influencing and problem resolution skills
  • Lead human resource planning, development and staff management

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Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


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