Head, Wholesale Operations Readiness Centre, WORC

Responsibilities:

• Lead and manage multiple teams to drive project initiatives and execution
• Oversees WORC operations and handle escalation cases
• Work closely with Center of Excellence and Head office in project planning, resource management
• Gather and understand Business Requirements and Functional Specs/User Story documents
• Ensure the team provides operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users
• Provide post-implementation support to operations users
• Prepare, review and submit management reports as required by the Bank’s Software Development Framework
• Prepare and submit weekly/biweekly/monthly reports for assurance check
• Foster a continuous improvement and innovative culture to drive efficiency towards excellence

Requirements:

• Bachelor’s degree
• Minimum 10 to 15 years of experience preferably in financial institutions
• Well-versed in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels operations
• Have a good knowledge and experience in handling testing or test management life cycle
• Proficient computer skills
• Strong analytical skills
• Strong verbal and written communications skills, including effective presentation skills
• Experience in managing multiple teams
• Able to take ownership of issues and take them to closure
• Strong stakeholder management skills across various disciplines and levels
• Mature individual with strong leadership, influencing and problem resolution skills
• Lead human resource planning, development and staff management