Boutique Head

Our client is the organization that brought about a paradigm shift in the Indian watch market by introducing futuristic quartz technology paired with international styling. Today, they are the fifth-largest integrated, own-brand watch manufacturer in the world.

By presenting quartz watches with a global aesthetic, our client transformed the Indian market. They have sold 150 million watches worldwide and now manufacture over 15 million watches annually.

Supported by more than 6,000 employees, two exclusive design studios for watch and jewelry design, and ten manufacturing units, our client continues to grow—setting new standards in innovation and quality and earning admiration worldwide.

Responsibilities:

• Develop and seek approval on the manpower norms for the store with the ABM
• Develop and implement reporting & review mechanisms to track operational performance and ensure course correction
• Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met
• Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed
• Conduct training need analysis in the store and nominate staff to undergo re-training when required

Requirements:

• 8–10 years of luxury retail experience, including 4–5 years in a Store Manager or equivalent leadership role, with a proven track record of achieving sales and business targets.
• Strong experience in driving store operations, including sales planning, inventory management, visual merchandising, compliance, financial controls, and overall store profitability.
• Proven leadership and people management skills, with experience in hiring, coaching, training, performance management, succession planning, and leading high-performing retail teams.
• Excellent customer relationship and stakeholder management skills, with the ability to handle VIP customers, resolve escalations, execute customer engagement initiatives, and collaborate effectively with cross-functional teams. 
• A Bachelor's degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.