AVP, Scrum Master

Our client operates in the consumer financial services space, focusing on making everyday purchases and essential needs more accessible through flexible financing solutions. They support individuals across their financial journey—from obtaining their first line of credit to managing long-term financial flexibility—by enabling more informed and responsible credit decisions.

Our client has built a vast network that connects consumers with a wide range of small and mid-sized businesses, as well as providers in the health and wellness sector. Through this ecosystem, they play a meaningful role in supporting both customer financial well-being and the growth of businesses that form a critical part of the broader economy

Responsibilities:

• Lead and Manage the delivery activities of multiple scrum teams in a manner that aligns with automation strategy set by business counterparts
• Anchor and effectively apply the Agile Manifesto, SAFe core values, Lean-Agile mindset and SAFe principles to lead multiple high-performing, cross-functional agile scrum/Kanban teams as the Scrum Master
• Work with business teams to shape business requirements and provide ongoing communication through project execution.
• Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities.
• Assisting product owner to create roadmaps and their dissemination to the team(s), while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time.
• Communicate and facilitate effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives).
• Work with cross-functional teams (not limited to - architects, application engineers, UX designers, and outsourced vendors) to create a holistic roadmap and planning for product delivery
• Well versed in all Scrum/SAFe ceremonies: Daily Standups, Backlog maintenance and Grooming, Sprint Planning and Review, Release Planning, Demos & Retrospectives, Scrum-of-Scrums, Inspect and Adapt event, and PI Planning.
• Manage Sprints - keeping order, process, delivery, priorities accurate and on time Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions
• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines.
• Advocate for autonomous, self-organizing, empowered, and continuously improving teams. Continuously strives to coach team and product owner to deliver higher customer satisfaction, improved velocity and delivery predictability, better
• system performance and enhanced ability to innovate, scale, and meet compliance requirements.
• Lead in production support prioritization with key stakeholders and identify and pursue improvements.
• Facilitate regular meetings with all relevant stakeholders and project team to discuss/share status and to track progress & health of the project.
• Perform other duties and/or special projects as assigned

Requirements:

• Bachelor's Degree in any discipline with minimum 8+ years of overall experience or in lieu of a degree, 10+ years of overall experience.
• Minimum of 5 years of experience in developing and implementing information systems
• CSM/SAFe Certified is a must.
• Experience in People/ Vendor management
• Ability to build & maintain relationships & partnerships with key stakeholders.
• Excellent knowledge on Agile methodologies and practices
• Excellent verbal, written, and communication skills. Should be able to communicate effectively to varied audiences changing style and format depending on stakeholder needs.
• Proven leadership and effective decision-making capabilities
• Demonstrated experience in conflict resolution
• Ability to monitor and manage critical path elements of consolidated projects & programs Contact Center Technology project management experience