127202 / 127203 Customer Quality Engineer

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

Customer Quality Complaint Handling:

• Customer complaint initial check, on site investigation, CSR quick check &support, strong driving ability to deliver solution for customer
• Quick initial response or containment actions for customer
• Publish complaint to company manufacturing plant and timely follow up
• Internal 5D/8D driving / evaluation / on time deliver to customer
• External 8D release and report to customer
• Timely progress tracking, update and in time escalation
• D6/LL/RA/CTP verification to make sure 8D effective closure 

Capability in Application & Engineering: 

• Good understanding of OEM production line assembly process
• Strong problem solving ability & tools capability like FTA, DOE...
• Engineering basics such as GD&T, good product & application knowledges.
• Sensitiveness to study/bench marking solutions from other competitors

General quality topics coordination (internal & external):

• Green scorecard driving with responsible key customers
• Take leader as the pliot CQ leader for Chery, responsible for continues quality improvement coordination and regular meeting & communication with various customer SQM interfaces.
• Customer visit, CTP identify, proactive customer reporting & quality workshop…coordination &lead
• Coordinate Training/Meeting/Audit/Quality documents...requested by customer 
• Manage the on site service people in Chery Wuhu, to deliver excellent service to customer

Quality Data Analysis and Reporting:

• Maintain customer quality data in system/worksheet, timely tracking & monitor.
• Data analysis and reporting, performance tracking, improvement opportunity identify and driving.

Requirements:

• Full-time degree or diploma holder
• Minimum 3 years of customer quality experience
• Previous exposure from automotive industry is preferred