Customer Success Manager

Posted 17 day

Skills
Customer Support Sales Pre-sales AWS Cloud Azure
Functions
Sales
Industries
Information Technology and Services

Description

Responsibilities:


  • We’re looking for a customer success specialist who at heart loves being a swiss army knife of everything to do with customer & product interaction and is looking for their next rewarding challenge in their life.
  • You will help us in driving our customer success strategy and being an integral part of the team.
  • As the GorillaStack Customer Success Manager, you will play a vital role in the platform’s success by focusing on the customers demoing, onboarding, adoption, and renewal.
  • You will work with your colleagues and with customers to support the integration of GorillaStack into programs as well as into their 65,000 existing customers.
  • This role works closely together with local Sales, the PyraCloud Go to Market team, PyraCloud Engagement Leads, Product and Support teams to ensure Customer Success.
  • You will lead and support scoping discussions and workshops with Customers, ensuring that GorillaStack compliments, simplifies, and supports the customer's cloud optimization processes.
  • You will collaborate with the sales teams to highlight the value of GorillaStack for transaction customers, managed services customers, and direct customers.
  • Post-sale, you will continue to work with the customer and internal integration teams to ensure smooth customer setup and adoption of the GorillaStack platform.

Requirements:

  • You undertake regular proactive Customer calls to consult and support on onboarding, usage and promoting of GorillaStack features.
  • Your support with the creation of presentations for training, FAQs, newsletters, manuals, and marketing material, in cooperation with our local and global teams.
  • You perform customer exit interviews to learn from the experience.
  • Working understanding of an Enterprise Cloud environment.
  • Knowledge of developing and maintaining long-term business relationships
  • Knowledge of Amazon Web Services and Microsoft Azure preferred.
  • Ability to analyze data and customer business processes, articulate the business value on complex solutions.
  • Well-developed presentation, communication, organizational, and time management skills.