We’re looking for a customer success specialist who at heart loves being a swiss army knife of everything to do with customer & product interaction and is looking for their next rewarding challenge in their life.
You will help us in driving our customer success strategy and being an integral part of the team.
As the GorillaStack Customer Success Manager, you will play a vital role in the platform’s success by focusing on the customers demoing, onboarding, adoption, and renewal.
You will work with your colleagues and with customers to support the integration of GorillaStack into programs as well as into their 65,000 existing customers.
This role works closely together with local Sales, the PyraCloud Go to Market team, PyraCloud Engagement Leads, Product and Support teams to ensure Customer Success.
You will lead and support scoping discussions and workshops with Customers, ensuring that GorillaStack compliments, simplifies, and supports the customer's cloud optimization processes.
You will collaborate with the sales teams to highlight the value of GorillaStack for transaction customers, managed services customers, and direct customers.
Post-sale, you will continue to work with the customer and internal integration teams to ensure smooth customer setup and adoption of the GorillaStack platform.
You undertake regular proactive Customer calls to consult and support on onboarding, usage and promoting of GorillaStack features.
Your support with the creation of presentations for training, FAQs, newsletters, manuals, and marketing material, in cooperation with our local and global teams.
You perform customer exit interviews to learn from the experience.
Working understanding of an Enterprise Cloud environment.
Knowledge of developing and maintaining long-term business relationships
Knowledge of Amazon Web Services and Microsoft Azure preferred.
Ability to analyze data and customer business processes, articulate the business value on complex solutions.
Well-developed presentation, communication, organizational, and time management skills.