Tech Support Technical Support Microsoft Azure Python 24X7 Support Troubleshooting Escalations Management Windows Excellent English Communication
Information Technology and Services
As an Associate – Azure you will provide 24x7 technical support for issues raised by our customers or monitoring systems across a broad scope of Microsoft Azure resources.
You will be working on customers Azure environments, providing a key level of support to ensure their business remains stable.
Using your experience and sound technical knowledge of Azure you will provide solutions to incidents and complete requests. You might use the Azure portal or drive efficiencies into our services by developing scripts to resolve tickets more quickly. You will escalate to Level 2 or Level 3.
No two days will be the same as you document or script your solutions such that Level 1’s can take on more Incidents and Requests. Your role is pivotal to the success and speed of our Azure support service.
You will be part of a dynamic team of skilled Azure colleagues, expected to keep your skills and qualifications up to date through our client’s generous training allowance.
Your spoken English language skills will be essential in keeping customers informed of progress and dealing with any concerns.
Minimum of 1-year experience working on Azure services, including but not limited to VMs / VNets / Storage / Pipelines / Azure SQL.
Ability to create basic scripts in at least one to drive efficiency in Python, BASH, Powershell or Github, or other Repository services.
Minimum 1-year experience working in Operating Systems such as Windows or Linux (desirable).
Minimum 1 year’s experience working on ticket-based systems: ServiceNow (Desirable).