Universityt Enrolment Advisor

Shanghai China,Beijing China

2 months ago

Years of Experience

3 - 8 years

Employment Type

Not available

Seniority Type

Mid-Senior

Industry

E-Learning


Skills

Admissions Counseling Educational Management Counseling Communication & relationship-building skills. Listen attentively Attention to Detail Customer Service Systems Customer Relationship Management (CRM)

Contact our TA to know more about the job

Valent Ng

Talent Advocate at WhiteCrow

Description

Responsibilities:


  • Respond to inbound inquiries about programs listed on our client (Students/Parents) and counselors.
  • Stay up-to-date with programmes and university profiles of the allocated university network region.
  • Keep track of student applications and work as a team with DA account managers.
  • Assist students with all key stages of their applications - search, application, documents, submissions, offer acceptances and enrolments.
  • Contribute in developing and adopting processes to build data to manage student success on our client and CRM.
  • Work closely with the DA Account Managers and also Growth and Marketing team to identify and stay on top of industry trends and new students’ opportunities.


Requirements


  • Flexibility with regards to working times given the global nature of the team and clients.
  • An understanding of universities’ academic programs and admissions processes is a plus.
  • Experience working with university representatives in application and/or admission related matters is a plus.
  • Exceptional verbal and written communication skills.
  • Excellent active listening skills.
  • Salesforce proficient.
  • Proficiency in Chinese language is highly preferred.
  • An energy that is ignited through daily client engagement.
  • A winning attitude which you use to drive outcomes.
  • Fantastic communication and consulting skills - the ability to collaborate with clients to uncover how they define success.
  • Solid understanding of enterprise SaaS applications and collaboration technology.
  • Excellent coaching, writing, discovery, and presentation skills.
  • Comfortable and willing to be a hands-on contributor.

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Contact our TA to know more about the job

Valent Ng

Talent Advocate at WhiteCrow

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