Our client is an agile and innovative global analytics company driven by its mission to make markets function better. They are India’s foremost provider of ratings, data, research, analytics, and solutions. Their strong track record of growth, culture of innovation, and global footprint set them apart. Additionally, they have delivered independent opinions, actionable insights, and efficient solutions to over 100,000 customers.
Our client’s businesses operate in India, the US, the UK, Argentina, Poland, China, Hong Kong, and Singapore. They are majority-owned by S&P Global Inc., a leading provider of transparent and independent ratings, benchmarks, analytics, and data to the capital and commodity markets worldwide.
Role:
- The Manager - Tourism Research will be responsible for leading research and consulting projects within the tourism sector, providing strategic insights to clients, and driving innovation in product development.
- This role requires expertise in project management, strategic consulting, client relationship building, and team leadership, as well as a deep understanding of the tourism industry. The Manager will work closely with internal teams and external stakeholders to deliver high-quality outputs that meet the evolving needs of the tourism sector.
Responsibilities:
Project Management:
- Lead and oversee multiple research and consulting projects simultaneously, ensuring timely delivery and high-quality output that meets client expectations.
- Develop detailed project plans, timelines, and budgets, ensuring effective resource allocation and maintaining clear communication with stakeholders.
- Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project completion.
- Provide regular updates to senior management and clients regarding project status, challenges, and key milestones.
Strategic Consulting:
- Provide strategic guidance and consulting to clients in the tourism sector, including destination marketing organizations, tour operators, and travel companies.
- Design, develop, and implement tourism development strategies, marketing plans, and product innovations to support client goals and business growth.
- Conduct market and competitor analyses to provide actionable insights and recommendations that help clients stay ahead of trends and industry changes.
- Collaborate with clients to identify challenges, opportunities, and solutions that drive growth and optimize tourism operations.
Product Development:
- Work with cross-functional teams (e.g., marketing, operations, sales) to design, develop, and launch innovative tourism products that cater to market demands and stakeholder needs.
- Ensure the alignment of product development strategies with the broader organizational goals and the ever-evolving needs of the tourism industry.
- Analyze market feedback and performance data to iterate and refine tourism products, ensuring they continue to meet consumer expectations.
Client Engagement & Relationship Building:
- Cultivate and maintain strong, long-term relationships with key clients, understanding their needs, expectations, and business goals.
- Regularly communicate research findings, recommendations, and strategic insights to clients, ensuring the information is tailored to their specific context.
- Act as a trusted advisor to clients, providing guidance and support that helps them achieve their objectives and overcome challenges.
- Identify new business opportunities, develop proposals, and play a key role in securing new projects, ensuring continued business growth.
Team Leadership:
- Lead and manage a diverse team of researchers, analysts, and consultants, ensuring they are equipped with the necessary resources, guidance, and support to excel in their roles.
- Foster a collaborative work environment that promotes knowledge sharing, innovation, and professional growth.
- Provide ongoing feedback, performance reviews, and coaching to ensure team members’ continued development and success in achieving organizational objectives.
- Delegate tasks effectively and manage workloads to ensure team efficiency and timely project delivery.
Industry Engagement:
- Stay informed about industry trends, emerging issues, and best practices in tourism research and consulting.
- Represent the organization at industry events, conferences, and networking opportunities to maintain and grow the company’s presence and reputation in the tourism sector.
- Collaborate with industry partners, associations, and organizations to contribute to the advancement of the tourism sector and identify new opportunities for growth and collaboration.
Requirements:
- Leadership: Strong leadership abilities to manage and motivate a team while fostering a collaborative environment.
- Analytical Expertise: Advanced skills in data analysis, market research, and interpretation of complex tourism data.
- Project Management: Proven experience in managing multiple projects simultaneously, with a focus on meeting deadlines, managing budgets, and delivering quality results.
- Consulting: Deep understanding of the tourism sector, with the ability to provide strategic advice and solutions to clients.
- Client Relations: Ability to build and maintain lasting relationships with clients, understanding their needs and delivering solutions that drive business growth.
- Communication: Excellent verbal and written communication skills, including the ability to present complex information clearly and persuasively to clients and stakeholders.
- Industry Knowledge: In-depth knowledge of the tourism industry, including trends, challenges, and opportunities, with the ability to stay ahead of industry developments.
- Product Innovation: Experience in developing and launching new tourism products that address market demands and align with client goals.