S

Sr Deskside Engineer

Singapore, Singapore

2 months ago


Years of Experience

5 - 6 years

Employement Type

Not available

Seniority Type

Senior

Industry

Information Technology & Services


Skills

End UsersCiscoWindowsServerDesktop Administration

Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow

Description

Responsibilities:


  • Provide 2nd level helpdesk / onsite support to users and VIPs on Desktop / Notebook / Mobile / Peripherals / VC / AC, update software patches.
  • Oversee, manage and coordinate between overseas onsite engineer and 3rd level support for international office day to day operations.
  • Manage overseas International Office (IO) IT service delivery to customers through IO IT rep and vendors and engage customers and IO IT rep for regular service review
  • Coordinate with IO office managers and finance managers for IT administrative matters including IT procurement, staff onboarding/offboarding, inventory and asset management, preventive maintenance, tech refresh, power shutdown etc
  • Serve as point of contact for IO IT service escalations
  • Assist in project management of IT related initiatives in IO offices including new office setup, technology adoption, application deployment etc.
  • Assist in ensuring compliance of IT policies, processes, and standards. Serve as point of contact for IO audits.


Requirements:


  • Diploma / Degree in IT / Computer Engineering or equivalent
  • At least 5 years of relevant experience
  • Prior experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software etc.
  • Good knowledge of industry wide platform products, technologies and best practice

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Rashi Modi

Talent Advocate at WhiteCrow

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