Sr Deskside Engineer

Responsibilities:

• Provide 2nd level helpdesk / onsite support to users and VIPs on Desktop / Notebook / Mobile / Peripherals / VC / AC, update software patches.
• Oversee, manage and coordinate between overseas onsite engineer and 3rd level support for international office day to day operations.
• Manage overseas International Office (IO) IT service delivery to customers through IO IT rep and vendors and engage customers and IO IT rep for regular service review
• Coordinate with IO office managers and finance managers for IT administrative matters including IT procurement, staff onboarding/offboarding, inventory and asset management, preventive maintenance, tech refresh, power shutdown etc
• Serve as point of contact for IO IT service escalations
• Assist in project management of IT related initiatives in IO offices including new office setup, technology adoption, application deployment etc.
• Assist in ensuring compliance of IT policies, processes, and standards. Serve as point of contact for IO audits.

Requirements:

• Diploma / Degree in IT / Computer Engineering or equivalent
• At least 5 years of relevant experience
• Prior experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software etc.
• Good knowledge of industry wide platform products, technologies and best practice