Servicenow Developer, IT analyst

Posted 12 day

Skills
ServiceNow Programming Software Development Life Cycle (SDLC) Admin Developer
Functions
Information Technology
Industries
Information Technology and Services
Locations
Pune India
Seniority
Associate

Description

Responsibilities:

  • Responsible for the technical specification and implementation of the Snow integration
  • Provide expertise on all technical questions related to development on of Snow
  • Develops the technical solutions, implements them and performs the component integration tests 
  • Manage and develop vendor relationship for ServiceNow product support
  • Creates documentation including requirements, user stories, acceptance criteria, PowerPoint decks, user guides, process flows, and newsletters.
  • Automated MIS/Dashboards/Presentations for management
  • Identify the opportunities to improve and automate existing processes and drive them to closure
  • Daily/Weekly/Monthly metrics reporting , User administration, Business Service administration
  • Software License administration

Requirements:

  • Total 4-6 years of IT experience, with minimum 2+ years of hand-on ServiceNow development and admin experience
  • Expertise level understanding of ServiceNow required - ITSM modules, Knowledge Management, Performance Analytics, CMDB, Service Catalog, Content Mgmt, Mid Server, Import Sets, Reporting
  • Expertise level programming skills
  • Should have basic understanding for IT Service Management Processes like Incident, Problem, Change, Configuration, Request Management etc.
  • Excellent communication, interpersonal and presentation skills used to interact with both technical and non-technical cross-functional team members.
  • Good understanding of software development lifecycle
  • ServiceNow – Performance Analytics configuration knowledge
  • CMDB – data model designing, setting up automatic discovery, data certification
  • Experience on asset management is also desirable (not mandatory)
  • Experience with at least 1 ServiceNow Version upgrade