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Consultant - M365 Security Support

Chennai India

4 months ago


Years of Experience

6 - 15 years

Workplace Type

On-site

Seniority Type

Associate

Industry

Information Technology & Services


Skills

AzureSecurity AnalysisDefenderEndpoint SecurityM365 Security

Contact our TA to know more about the job

Riya Warik

Talent Advocate at WhiteCrow

Description

About our client

Our Client operates in the Information Technology (IT) managed services in the Education Industry, with its headquarters rooted strongly in Switzerland. It has its branches spread to more than 90 countries. They fall in the Top 25 Solution Providers in the world. Their core business is providing end-to-end software and cloud technology solutions to its clients. It caters to the entire Value Chain needs of its client companies from helping them design and implement their technology strategies, choosing the right software and cloud solution according to the nature of their business, etc, thus Empowering their Digital Transformation.

Job description

Responsibilities:


  • The Consultant – Microsoft 365 Security Support is responsible for deep technical troubleshooting for Microsoft 365 Security technical support, which involves the most technically complex or sensitive customer situations.
  • Individual need to show advanced knowledge of information security services/concepts, email security, data loss prevention, cloud application security, mobile device management, mobile application management, identity services, and endpoint security. Expert technical knowledge of Microsoft Office 365 Security, Microsoft Enterprise Mobility + Security (“EMS”), and Windows Defender ATP are required. 
  • The Security SME or Consultant will report to the Security Operations Lead as part of SOC Operations at the company, Chennai/Bangalore/Gurugram in India. The primary function is to own and collaborate with the team in terms of delivering and supporting security solutions based on customer requirements and industry knowledge. The Consultant would carry out the following responsibilities:
  • Design and Deploy M365 Security solutions.
  • Perform onboarding or Implementation of security solution for internal and external customers.
  • Monitor and measure system resources, and if needed, resolve Issues related to security incidents related to emails, changes and problem tickets;.
  • Provide inputs to technical documents based on repeat incidents and help assist SMEs during problem resolution;
  • Provide inputs to technical documents based on repeat incidents and help assist SMEs during problem resolution
  • Troubleshoot security related service issues as they occur and follow up with after action reviews; and
  • Follow Incident, Request, Problem, Change and Access Management processes based on ITIL and our IT-service management tool


Requirements:


  • Minimum 6+ years of experience working in a Security Operation Centre.
  • Experience in monitoring, detecting, supporting, Implementing and delivering security solutions such O365 Security and compliance in DKIM, O365 EOP, ATP, AIP, Azure AD, Defender, CAS Alerts Management, Proof Point Email Security, Email and Web Security, SPAM filtering, etc.
  • Have a good experience in designing and implementing security solutions such as M365 E3 and E5 License.
  • Have a good understanding of ticket management and service requests.
  • Should have implemented solutions for global customers.
  • Have a good understanding of Security Operations and Service Delivery.
  • Exposure to ISO 27001, PCI related certification and compliance practices.
  • Awareness and expertise of using at least 1 Enterprise Ticketing system.
  • Cisco certifications such as CCNA (Preferred).
  • Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500 (Desired).

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Contact our TA to know more about the job

Riya Warik

Talent Advocate at WhiteCrow

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