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Associate Consultant - MS Dynamics CRM

Gurgaon India

2 months ago


Years of Experience

3 - 7 years

Workplace Type

On-site

Seniority Type

Associate

Industry

Information Technology & Services


Skills

Dynamics 365Dynamics CRMSupportAdministartionDynamics GPsubject matter expertise

Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow

Description

About our client

Our Client operates in the Information Technology (IT) managed services in the Education Industry, with its headquarters rooted strongly in Switzerland. It has its branches spread to more than 90 countries. They fall in the Top 25 Solution Providers in the world. Their core business is providing end-to-end software and cloud technology solutions to its clients. It caters to the entire Value Chain needs of its client companies from helping them design and implement their technology strategies, choosing the right software and cloud solution according to the nature of their business, etc, thus Empowering their Digital Transformation.

Job description

Responsibilities:


  • As an Associate Consultant – Cloud Managed Services you will provide 24x7 technical support for issues that involve our Cloud Support customers cloud services. 
  • You will operate under pressure to isolate problems which are directly affecting our customer systems.
  • Using your experience and sound technical knowledge you will assess issues and provide solutions for problems that cannot be handed by your tier 1 peers. 
  • If an escalation is needed when troubleshooting, you have the support of the Escalation Lead.
  • You will be working in a fast-paced environment supporting out customers around the world. 
  • You will need to keep your skills up-to-date and relevant for the cloud technologies which we offers services for.
  • You will monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. 
  • The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security.
  • s a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.


Requirements:


  • Desire to work in fast-paced, challenging environment
  • Awareness that this is a 24x7 environment and a willingness to work across shifts during this time frame
  • Previous experience in a customer support role
  • Being present and available to clients requiring technical assistance
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  • Positive attitude, highly motivated and results-oriented
  • Ability to converse with senior stakeholders
  • Excellent communication skills with the ability to manage challenging conversations in a professional manner
  • Methodical approach to troubleshooting
  • Passion for technology and view cloud technologies as an exciting opportunity
  • Active listener and effective communicator
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Willingness to contribute to the central escalation knowledgebase


Job Specifics & Technical Requirements:


  • Should be able to handle first point escalation for all technical and process issues
  • Provide technical subject matter expertise wherever required and ensure proper communication and quick resolution as incident manager
  • Plan and schedule changes while coordinating with different stakeholders
  • Follow quality / security process defined for the engagement
  • Work in line with service improvement programs
  • Knowledge of Dynamics 365 - CRM with hands on experience
  • Working experience using CRM SDK
  • Workflow and Plugin differentiation
  • Web API and OData
  • CRM integration knowledge like SharePoint, Outlook etc.
  • Server side synchronization
  • Customizing and creating CRM entities
  • Knowledge of Dynamics NAV and AX modules would be an added advantage
  • PowerApps: Form, field, Business Rules, Workflows, Actions, Solutions
  • PowerBI: Dashboards, Reports, Capacity management, gateway connections.
  • Knowledge on MS Flow


Other Requirements:


  • University graduate, preferably with an Engineering degree in Electronics and Telecommunications or Information Technology
  • Previous role within the support services
  • Relevant certifications in Dynamics CRM and Power Platforms are desirable.
  • Your excellent written English skills will be used to develop Knowledge Base Articles and maintain system documentation.
  • Your spoken English language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.

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Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow

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