Service Manager

Responsibilities:

Technical:

• Collaborate with the MAgNA Tech support team to promptly resolve dealer service & parts issues and improve customer satisfaction.
• Provide regional and on-site system training to aid in troubleshooting and repairing equipment.
• Work with the Dealer Service team to advance the Service Management Development and Certification Program.

Dealer Development:

• Participate in the new dealer selection and onboarding processes.
• Conduct capability assessments for dealers and develop action plans to enhance their performance.
• Ensure dealer participation in required technical training and certification programs for products.
• Train dealer service and parts personnel on systems (Dealer portal, mTAR, EPC, mWarranty, etc.).
• Assist dealerships in improving absorption rates through increased sales.

Parts & Service:

• Collaborate with the parts aftersales team and dealer parts team to meet parts purchase targets for the region.
• Basic understanding of Service& parts Operations management and KPIs
• Promote the usage of our client OEM service parts within assigned dealerships.
• Increase dealership participation in parts programs and promotions.
• Provide technical assistance related to parts to dealerships.

Quality, Warranty & Campaigns:

• Ensure dealers' personnel are trained in warranty processes and procedures.
• Monitor campaign completion and advocate for 100% closure on all safety-related issues.
• Administer the goodwill policy in alignment with customer, dealership, and our client interests, adhering to budgetary constraints.
• Conduct regular warranty audits to ensure compliance with warranty policy.
• Report field issues and repeated failures to the quality team.

Requirements: 

Education:

• Bachelor’s Degree and experience in agriculture, or construction industry.

Required Qualifications:

• Minimum 5+ years of Aftersales experience in the agricultural, construction, automotive industry.
• Knowledge of dealership operations and working with dealers
• Good understanding of service and parts operations management
• Strong Technical knowledge in Agricultural equipment’s
• Excellent verbal and written communication skills for effective interaction with dealers and customers.
• Ability to resolve technical problems across various domains, including mechanical, electrical, electronic, and hydraulic issues.
• Intermediate to advanced knowledge of Microsoft Office Applications.
• Ability to Tavel 75% of the time.
• Valid driver’s license with a clean driving record.